Terms and Conditions

A Little Help For You Ltd | Company No. 16954485 | Registered in England and Wales

Effective date: 15 August 2026

These Terms & Conditions explain the basis on which A Little Help For You Ltd provides cleaning and related property services. Please read them before confirming a booking.

1. About Us

A Little Help For You Ltd (“we”, “us”, “our”) is a private limited company registered in England and Wales under company number 16954485.

Registered office: Reading, England, RG30 3LS.

These Terms apply to services booked by an individual consumer or by a business client. Where a separate written commercial agreement expressly varies these Terms, the specifically agreed written terms will apply to that service.

2. Bookings and Acceptance

A booking becomes binding when we confirm it in writing, including by email, text message, WhatsApp, booking system or written quotation.

The booking confirmation, quotation, agreed task list and these Terms together form the agreement between us.

You are responsible for providing accurate information about the property, its size and condition, access arrangements, the service required and any circumstances that may affect the work. If the information supplied is materially incomplete or inaccurate, we may revise the scope, time required or price before or during the service.

Any significant additional work outside the agreed scope will be discussed with you before it is undertaken wherever reasonably possible.

3. Services and Scope

We provide professional cleaning and selected property-support services, which may include domestic cleaning, regular cleaning, deep cleaning, spring or one-off cleaning, end of tenancy cleaning, Airbnb and short-term rental turnover cleaning, commercial cleaning, after-builders/post-construction cleaning, carpet cleaning and other services that we agree in writing.

The precise scope of a booking is the scope stated in the quotation, booking confirmation or agreed instructions.

For time-based services, our team will work through the agreed priorities within the booked labour time. A booking for a specified number of hours does not guarantee that every requested task can be completed within that time.

Where the condition of the property requires materially more work than could reasonably have been anticipated from the information provided, we may explain the additional time or cost required and seek your approval before continuing beyond the agreed booking.

4. Regular Domestic Cleaning

Regular domestic cleaning is provided on the frequency agreed with the client, for example weekly or fortnightly.

Unless we expressly agree otherwise, regular domestic cleaning is not subject to a 12-month minimum contract and there is no general 30-day notice requirement to stop the service.

You may end or pause a regular domestic cleaning arrangement, subject to the cancellation provisions in section 10 for any visit that has already been scheduled.

We may occasionally need to change the cleaner, team, arrival time or day because of operational requirements. We will give reasonable notice where practicable.

5. Cleaning Teams and Labour Time

We may provide one cleaner or a team of cleaners depending on the booking, availability and operational requirements.

Where more than one team member attends, the booked time may be expressed as total labour hours. For example, three cleaners working for one hour equals three labour hours.

The size of the team may vary between visits. What matters is the total agreed labour time and scope, rather than the number of cleaners attending.

We do not guarantee that the same cleaner or team will attend every visit, although we aim to provide continuity where reasonably possible.

6. Prices, Quotations and Additional Services

Prices will be confirmed before the service or calculated according to the agreed hourly rate, fixed service price or quotation.

Quotations are based on the information available at the time. We may revise a quotation if the actual size, condition, level of soiling, access requirements or scope materially differs from the information originally provided.

Unless otherwise stated, a quotation is valid for 30 days.

Certain services are priced separately and are not included simply because sufficient time remains within a cleaning visit. This may include oven cleaning, laundry, carpet cleaning and other specialist or add-on services.

A separately priced service will be charged at the agreed service price rather than treated as ordinary hourly cleaning time.

Any VAT, if applicable, will be shown on the relevant quotation or invoice.

7. Minimum Booking

Where a minimum booking applies, it will be stated or communicated before the booking is confirmed.

For standard time-based cleaning visits, the current minimum charge is equivalent to two cleaning hours unless a different arrangement is agreed in writing.

8. Arrival Times and Schedule Changes

All arrival times are approximate. We make every reasonable effort to attend within the agreed time window, but exact arrival times cannot be guaranteed because of traffic, road closures, delays at previous appointments, emergencies and other circumstances outside our reasonable control.

A reasonable variation in arrival time will not, by itself, constitute a failure to provide the booked service.

If we become aware of a significant delay, we will make reasonable efforts to inform you as soon as practicable.

From time to time, operational circumstances may require us to change the scheduled day or approximate arrival time of a visit. Where we need to make a material change to a confirmed booking, we will give as much reasonable notice as practicable and, where necessary, seek to agree an alternative arrangement with you.

9. Access, Keys and Security

It is your responsibility to ensure that our team can safely access the property on the scheduled service day.

You do not need to be present during the visit. Access may be arranged through an agreed method such as a key held by us, a key safe or lockbox, a concierge, an authorised person or another secure access arrangement agreed in advance.

The fact that you will not be at the property does not automatically cancel or postpone the scheduled visit. If you will be absent, you should make suitable access arrangements in advance.

Where you provide us with a key, we will take reasonable care of it and use it only for the purpose of providing the agreed services. Keys may be identified internally by a reference or tag without displaying more personal information than reasonably necessary.

You must tell us promptly if an alarm code, access code, lock, key or other access arrangement changes.

If our team attends but cannot gain access because no suitable access arrangement has been provided, the booking may be treated as a late cancellation under section 10.

We are not responsible for security risks created by a client choosing to leave a key in an unsecured location, unless loss or damage results from our negligence.

10. Cancellation and Rescheduling

We require at least 24 hours’ notice to cancel or reschedule a booked cleaning visit.

If you cancel or reschedule with less than 24 hours’ notice, or if our team attends but cannot gain access for a reason outside our control, we may charge a reasonable late-cancellation fee up to the price of the scheduled visit. Any charge will take account of the labour time reserved, work declined or lost, travel or staffing commitments and any costs reasonably saved because the service did not take place.

No late-cancellation fee will normally apply where at least 24 hours’ notice is given, unless a different cancellation arrangement has been expressly agreed for a particular commercial contract, project or specialist service.

Nothing in this section affects any statutory cancellation rights that apply to consumers under section 12.

11. Appointment Reminders

As a courtesy, we may send a reminder message before a scheduled cleaning visit, including on the evening before the appointment.

This reminder is provided for convenience only. It does not replace, restart or extend the notice period required to cancel or reschedule a booking.

If you need to cancel or reschedule, you must notify us at least 24 hours before the scheduled appointment. You should not wait for our reminder message before telling us that a visit is no longer required.

If you reply to a reminder sent within the 24-hour cancellation period to say that the next day’s visit is no longer required, the booking will be treated as a late cancellation and the late-cancellation provisions in section 10 may apply.

12. Consumer Cancellation Rights

If you are a consumer and your contract with us is concluded at a distance or away from our business premises, you may have a statutory right to cancel the contract within 14 days from the day the contract is entered into, in accordance with applicable consumer law.

If you ask us to begin providing services during the statutory cancellation period, you expressly request that the service starts before that period has expired. If you then exercise a statutory right to cancel after the service has started, you may be required to pay a proportionate amount for the services already provided, where permitted by law.

Where a service has been fully performed during the cancellation period following your express request and acknowledgement, your statutory right to cancel may cease where the applicable legal requirements have been satisfied.

Nothing in these Terms affects any statutory rights available to you as a consumer.

13. Payment

Payment must be made in accordance with the payment terms stated on the quotation, booking confirmation or invoice.

Where payment is due on or before the service date, the booking is not treated as paid until cleared funds have been received.

Where an invoice is issued after the service, it must be paid by the due date shown on the invoice.

If an amount remains overdue, we may suspend future bookings until the account is brought up to date.

For business-to-business debts, we reserve the right to claim statutory interest and permitted debt-recovery costs where the applicable legal requirements are met.

Any deposit or advance payment required for a particular service will be communicated before the booking is confirmed.

14. Products and Equipment

Unless otherwise agreed, we provide the standard cleaning products and equipment required for the booked service.

If you ask us to use products or equipment supplied by you, you are responsible for ensuring that they are safe, suitable, correctly labelled and in good working order.

We may refuse to use any product, chemical, appliance or equipment that we reasonably consider unsafe or unsuitable.

If a surface, material or item requires a specialist product, specialist method or manufacturer-specific treatment, you must tell us in advance where you are aware of this. We may decline to treat a surface where there is a reasonable risk of damage.

15. Property Condition, Delicate Items and Client Responsibilities

You must tell us before the visit about any known hazards, fragile or valuable items, delicate or specialist surfaces, unstable fittings, defective fixtures, electrical risks, infestations, restricted areas, pets, alarms or other circumstances that could affect safe performance of the service.

Fragile, valuable, irreplaceable or highly breakable items should be removed or secured before the team arrives.

We are not responsible for pre-existing damage, ordinary wear and tear, inherent defects, loose or incorrectly fitted items, or damage caused by a condition that was not reasonably visible or was not disclosed to us.

Where a property is exceptionally soiled, cluttered, neglected, affected by building dust or requires specialist treatment, the work may require additional labour time or a revised quotation.

16. Pets and Health & Safety

Please tell us in advance about pets at the property and any relevant access or safety arrangements.

You are responsible for ensuring that any animal that may present a risk to the team or materially interfere with the work is safely secured.

We may stop, postpone or refuse work where we reasonably believe the environment is unsafe, unlawful or presents a significant health or safety risk.

Where an undisclosed condition prevents the service from being carried out safely, cancellation or attendance charges may apply to the extent permitted by law.

17. Quality, Complaints and Re-Cleaning

We aim to provide all services with reasonable care and skill.

If you believe an area within the agreed scope has been missed or has not been cleaned to the expected standard, please contact us as soon as reasonably possible and, where practicable, within 24 hours of the service.

Photographs are helpful where appropriate.

Where we agree that the service did not meet the agreed standard, our usual first remedy will be to arrange a reasonable opportunity to re-clean the affected area at no additional cleaning charge.

A re-clean does not apply to areas outside the agreed scope, permanent staining or damage, normal deterioration, re-soiling after our visit, or results that could not reasonably be achieved without specialist treatment that was not included in the booking.

Nothing in this section limits your statutory rights, including rights relating to services not performed with reasonable care and skill.

18. Damage and Breakages

We will take reasonable care while working at your property.

If you believe that a member of our team has caused damage or breakage, please notify us promptly, with photographs and relevant details where reasonably possible, so that we can investigate.

We may ask to inspect the item or area before repair, replacement or settlement is arranged.

We are not responsible for damage that is pre-existing, results from ordinary wear and tear, arises from an inherent defect, results from an unstable or incorrectly fitted item, or could not reasonably have been avoided because relevant information was not disclosed.

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory rights that cannot lawfully be excluded.

Any statement on our website about insurance limits or policy excesses will only apply if it accurately reflects our current policy.

19. End of Tenancy Cleaning

End of tenancy cleaning is carried out to the scope agreed in the quotation or booking confirmation.

We do not guarantee the return of a tenancy deposit or the outcome of an inspection by a landlord, letting agent or inventory clerk.

Permanent staining, damage, severe limescale, mould, discolouration, deterioration or issues requiring repair or specialist treatment may not be removable through standard cleaning.

If an inventory or check-out report identifies a reasonable cleaning omission within our agreed scope, please send it to us promptly so we can review the issue and, where appropriate, arrange a return visit.

Additional work requested after the original agreed scope may be chargeable.

20. Airbnb and Short-Term Rental Services

Airbnb and short-term rental services may include turnover cleaning, agreed resetting of the property and bed-linen changes where these are included in the booking.

Laundry is a separate service unless the quotation or booking confirmation expressly states that it is included.

Unless we have specifically agreed to supply or manage stock, you are responsible for ensuring that sufficient clean linen, towels, toiletries, guest supplies and replacement items are available.

We may report visible damage, missing items or maintenance concerns noticed during a turnover, but this does not amount to a full inventory, inspection or property-management service unless separately agreed.

We are not responsible for guest-caused damage, missing property, maintenance defects or stock shortages that are outside our cleaning scope.

21. After-Builders and Post-Construction Cleaning

After-builders and post-construction cleaning is dependent on the condition of the property and the type of building work completed.

You must ensure, before our team attends, that the site is safe for cleaning, contractors have completed the relevant works, hazardous building materials have been removed or made safe, and utilities needed for cleaning are available.

Construction dust and residue can settle again after cleaning, particularly where building work continues or ventilation systems remain affected. Additional visits may therefore be required and will be chargeable if not included in the original quotation.

22. Commercial Clients

Commercial cleaning may be subject to a separate written quotation, service schedule, specification or contract.

Where no separate term is agreed, these Terms apply.

Commercial clients must ensure that our team is informed of site rules, security procedures, access restrictions and relevant workplace hazards before service begins.

Any agreed commercial payment terms, service frequencies, notice periods or key performance requirements that differ from these Terms must be recorded in writing.

23. Parking, Access Charges and Other Third-Party Costs

If the service location requires paid parking, congestion charges, permits or other unavoidable third-party access costs, we will tell you where reasonably possible before the service.

Such costs may be added to the invoice where they are necessary to perform the booking and have been agreed or reasonably incurred in accordance with the booking arrangements.

24. Delays and Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, road closures, major transport disruption, accidents, emergencies or sudden staff illness.

If such an event materially affects a booking, we will contact you as soon as reasonably practicable and will seek to rearrange the service where appropriate.

25. Price and Service Changes

We may review our prices from time to time to reflect changes in wages, operating costs, travel, materials, inflation, taxes or the scope of the service.

For an ongoing regular service, we will give reasonable notice before a new price takes effect.

We may also update these Terms from time to time. The version that applies to a particular booking will normally be the version in force when that booking or continuing arrangement is confirmed, subject to any lawful update notified to an ongoing client.

26. Personal Data

We process personal information in accordance with our Privacy Policy.

The Privacy Policy explains the categories of information we collect, why we use it, the lawful bases relied upon, how information may be shared, how long it may be retained and the rights available to individuals under UK data-protection law.

27. Complaints

If you have a complaint, please contact us using the contact details published on our website and give us sufficient information to understand and investigate the issue.

We will aim to respond fairly and within a reasonable time.

Nothing in our complaints procedure prevents a consumer from seeking independent advice or exercising any statutory right.