Privacy Policy

A Little Help For You Ltd | Company No. 16954485 | Registered in England and Wales
Effective date: 15 August 2026

1. About This Privacy Policy

A Little Help For You Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you:

• visit our website;
• contact us by telephone, email, text message, WhatsApp, social media or contact form;
• request a quotation;
• make or manage a booking;
• receive services from us;
• communicate with us about an existing or previous service; or
• otherwise interact with our business.

We process personal information in accordance with applicable UK data-protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

2. Who We Are

For the purposes of UK data-protection law, the data controller is:

A Little Help For You Ltd
Company number: 16954485
Registered in England and Wales
Registered office: Reading, England, RG30 3LS
Website: www.alittlehelpforyou.co.uk
Telephone: +44 7533 261949
Email: alittlehelpforyou2021@hotmail.com

3. Personal Information We May Collect

Depending on your relationship with us, we may collect and process information including:

• your name;
• telephone number;
• email address;
• service address and billing address;
• information about the property where services are to be provided;
• booking dates, service frequency and service requirements;
• quotations, invoices, payment records and transaction information;
• communications between you and us;
• access arrangements, including information relating to keys, key safes, lockboxes, concierge arrangements or access codes where necessary to provide the service;
• information about pets, alarms, restricted areas, hazards or other circumstances relevant to safely carrying out the service;
• photographs or videos provided by you, or taken in connection with a quotation, service, quality concern, damage report or complaint;
• feedback, complaints and service-history information;
• website and technical information, such as IP address, browser information, device information and information collected through cookies or similar technologies where applicable; and
• any other information you choose to provide to us.

We ask that you do not provide personal information that is not reasonably necessary for us to provide or manage our services.

4. How We Collect Your Information

We may collect information directly from you when you:

• complete a form on our website;
• telephone, email or message us;
• communicate with us through WhatsApp or social media;
• request a quotation;
• book a service;
• provide property-access instructions;
• make a payment;
• provide feedback or make a complaint; or
• otherwise communicate with our business.

We may also receive information from another person where they are legitimately arranging a service on your behalf, such as a landlord, tenant, letting agent, property manager, business, family member or other authorised person.

We may collect limited technical information automatically when you use our website through cookies and similar technologies, subject to applicable consent requirements.

5. How We Use Personal Information

We may use personal information to:

• respond to enquiries;
• prepare and provide quotations;
• arrange, confirm and manage bookings;
• provide cleaning and related property services;
• communicate appointment reminders, delays, schedule changes and other service information;
• organise safe access to properties;
• communicate instructions to team members who need the information to provide the booked service;
• manage customer accounts and service history;
• issue invoices and maintain payment records;
• process or record payments;
• manage cancellations and rescheduling;
• investigate complaints, quality issues, incidents, damage or insurance matters;
• maintain business and accounting records;
• improve our services and business operations;
• protect our business, staff, customers and property;
• comply with legal, regulatory, tax and accounting obligations;
• establish, exercise or defend legal claims; and
• send marketing communications where permitted by law.

We will not use personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by law.

6. Our Lawful Bases for Processing

Under UK data-protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We may process your information where it is necessary to take steps at your request before entering into a contract or to perform our contract with you.

This may include providing a quotation, managing a booking, providing services, arranging property access and communicating with you about the service.

Legal Obligation

We may process information where necessary to comply with a legal obligation, including tax, accounting, regulatory or other legal requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

These interests may include:

• operating and improving our business;
• managing customer relationships;
• maintaining appropriate business records;
• preventing fraud or misuse;
• protecting our staff, customers and property;
• dealing with complaints, disputes and insurance matters; and
• establishing, exercising or defending legal claims.

Consent

Where consent is required by law, we will ask for your consent before processing your information for that purpose.

Where we rely on consent, you may withdraw it at any time.

7. Property Access, Keys and Access Codes

Where you provide us with information necessary to access your property, we will use that information only as reasonably necessary to provide or manage the agreed services.

Access information may include:

• key-safe or lockbox details;
• alarm or entry codes;
• concierge instructions;
• information about keys held by us; or
• instructions relating to an authorised person providing access.

We take reasonable measures to limit access to this information to people who need it for the relevant service.

Where we hold a physical key, it may be identified internally using a reference or tag designed to avoid displaying unnecessary personal information.

You should notify us promptly if any access code, key, lock, alarm or other security arrangement changes.

8. Photographs and Videos

Photographs or videos may sometimes be used where reasonably necessary to:

• prepare or assess a quotation;
• record the condition of a property;
• demonstrate completed work;
• identify an area requiring additional attention;
• investigate a complaint;
• document damage, breakage or an incident;
• communicate with a client about a service; or
• support an insurance or legal matter.

We will not use identifiable photographs of a client's private property for advertising, social media or promotional purposes without an appropriate lawful basis and, where required, permission.

9. Sharing Personal Information

We do not sell personal information.

We may share personal information where reasonably necessary with:

• members of our cleaning or service team who need the information to perform the booked service;
• administrative or management personnel;
• accountants, bookkeepers and professional advisers;
• insurers and insurance advisers;
• payment-service providers;
• website, hosting, email, communication, IT or booking-system providers;
• contractors or service providers acting on our behalf;
• landlords, letting agents, property managers or other authorised persons where relevant to the service and appropriate;
• law-enforcement agencies, courts, regulators or public authorities where required or permitted by law; and
• legal advisers or other parties where necessary to establish, exercise or defend legal claims.

We only disclose information that is reasonably necessary for the relevant purpose.

10. International Transfers

Some technology, communication, website or other service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate lawful transfer mechanism or other protection required by UK data-protection law is in place.

11. How Long We Keep Personal Information

We do not keep personal information for longer than is reasonably necessary.

The period for which information is retained depends on factors including:

• the purpose for which it was collected;
• whether you remain an active customer;
• the nature of the service provided;
• accounting and tax requirements;
• legal and regulatory obligations;
• insurance requirements;
• whether a complaint, dispute or claim exists or may reasonably arise; and
• the need to establish, exercise or defend legal rights.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

12. Data Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Access to personal information is restricted, where reasonably practicable, to people who require it for legitimate business purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

13.Marketing Communications

We may contact existing or prospective customers about our services where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe method provided in the communication.

Service-related communications, such as booking confirmations, appointment reminders, schedule changes, invoices or information necessary to provide an existing service, are not marketing communications.

14. Cookies and Website Information

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to function correctly. Other cookies, such as analytics or marketing cookies, may require your consent before they are used.

Where required, you will be given the opportunity to accept or reject non-essential cookies.

More information about the cookies used on our website should be provided through our Cookie Policy or cookie-management tool.

15. Your Data-Protection Rights

Depending on the circumstances and the lawful basis on which we process your information, you may have rights including:

• the right to be informed about how your personal information is used;
• the right to request access to personal information we hold about you;
• the right to request correction of inaccurate or incomplete information;
• the right to request deletion of your information in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to object to certain processing;
• the right to data portability in certain circumstances; and
• the right to withdraw consent at any time where processing is based on consent.

These rights are not absolute and may not apply in every circumstance.

To exercise any of these rights, please contact us using the details in this Privacy Policy.

We may need to request information reasonably necessary to verify your identity before responding to a request.

16. Right to Object

Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.

You also have the right to object at any time to the use of your personal information for direct marketing.

To object, please contact us using the details provided below.

17. Complaints About Personal Information

If you have concerns about how we collect or use your personal information, please contact us first so that we have an opportunity to address your concern.

You also have the right to complain to the Information Commissioner's Office (“ICO”), the UK supervisory authority for data protection.

Information about how to contact or complain to the ICO is available at www.ico.org.uk.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. You should review their privacy information before providing personal information to them.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The current version will be published on our website with its effective or last-updated date.

20. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data-protection right or have concerns about how your personal information is handled, please contact:

A Little Help For You Ltd
Company No. 16954485
Reading, England, RG30 3LS
Telephone: +44 7533 261949
Email: alittlehelpforyou2021@hotmail.com
Website: www.alittlehelpforyou.co.uk